Frequently Asked Questions

Up-Lifted Newcomers Inc. is a Canadian social enterprise that helps newcomers navigate life in Canada through practical information, tools, education, housing-navigation support, employment-readiness resources, career development, community connections and referrals to appropriate professional and community services.

Up-Lifted is based in Toronto, Ontario, and currently focuses on serving newcomers in Toronto and the Greater Toronto Area. We may provide online information and support to people elsewhere in Canada where our services are available.

Our services are designed for newcomers and people navigating settlement in Canada, including permanent residents, protected persons, refugees, international students, temporary residents, workers and their families, depending on the service. Eligibility for individual services may vary.

Our services are organized around six areas:

• Housing navigation
• Employment and career support
• Education and training information
• Newcomer information and resources
• Community and well-being support
• Referrals to qualified professionals and community organizations

Many government-funded and community organizations provide free newcomer services. Up-Lifted does not replace those services.

Our purpose is to provide an additional, convenient and technology-enabled service for people who want structured support, personalized resources, digital tools, career assistance, housing-navigation support and centralized access to information and referrals.

Where a free government or community service can appropriately meet a client's need, we may direct the client to that resource.

No. Some information and community resources may be available without a paid membership. Certain personalized, premium or subscription-based services may require payment.

The price and services included in each membership or paid service will always be displayed before payment.

Government and community organizations provide many valuable free services.

Up-Lifted's paid services are designed to provide additional convenience, personalization, digital tools, structured guidance and premium support that may not be available through every free service.

We encourage newcomers to use appropriate free government and community resources as well as Up-Lifted services.

Up-Lifted Premium is a paid membership designed for newcomers who want additional structured resources, tools and personalized support. Depending on the membership selected, benefits may include:

• personalized settlement resources;
• housing-navigation tools;
• employment and career resources;
• resume and interview resources;
• education and training information;
• AI-powered information tools;
• curated newcomer resources;
• community resources;
• priority access to selected support services.

The exact benefits are displayed on the membership and checkout pages.

Yes. You may cancel your membership using the cancellation method provided in your account or according to the applicable Subscription and Cancellation Policy. Any applicable refund rights and cancellation terms will be explained before purchase and in your subscription agreement.

If the membership is an automatically renewing subscription, this will be clearly disclosed before payment, including the price, billing frequency and renewal terms.

Refund eligibility depends on the circumstances and the applicable Subscription and Cancellation Policy. Any applicable legal cancellation or refund rights are not limited by the policy.

Up-Lifted can provide housing-navigation support, rental resources, application-readiness assistance and information about housing opportunities. We do not guarantee that a landlord will accept an application or that a particular property will be available.

No. Housing timelines and availability depend on the rental market, location, affordability, household circumstances, landlord requirements and other factors outside Up-Lifted's control.

Yes. Depending on the service selected, Up-Lifted may provide general guidance and support with organizing information, understanding rental-application requirements, preparing application materials and identifying appropriate housing resources.

Some services may include assistance with housing-related communication. Where communication is provided, Up-Lifted does not misrepresent the client's circumstances or guarantee a landlord's decision.

No. Up-Lifted provides general information and referrals. We are not a law firm and do not provide legal representation. Where a matter requires legal assistance, we can help identify appropriate legal or community resources.

No. We do not guarantee employment, interviews, job offers, salaries or hiring decisions.

Depending on the service, support may include:

• resume preparation;
• interview preparation;
• job-search strategies;
• career planning;
• employment resources;
• networking resources;
• information about training;
• credential-recognition information;
• job-search tools.

Up-Lifted's core employment service is employment-readiness and career support. We do not promise employment placement or guarantee that a client will be hired. Any future employer-recruitment or placement service will be offered only where legally permitted and where any required licensing or regulatory requirements have been satisfied.

We do not independently assess or certify foreign credentials. We provide information about the credential-recognition process and may direct clients to appropriate assessment organizations, educational institutions or professional regulatory bodies.

Yes. We provide information and navigation support concerning education, training, language learning, bridging programs, credential recognition and other educational resources.

No. Official credential assessments are performed by authorized assessment organizations or professional/regulatory bodies.

No. Up-Lifted is not a law firm or immigration consultancy and does not provide individualized immigration legal advice or immigration representation. We provide general information and referrals to appropriate authorized professionals and organizations.

No. Up-Lifted does not provide immigration representation. When a matter requires professional immigration or legal assistance, clients should consult an appropriately authorized professional.

We can provide general information and help users locate official government resources. Information provided through our platform should not be treated as individualized legal advice.

No. We never guarantee an immigration outcome.

No. Up-Lifted is not a medical or mental-health clinic and does not diagnose or treat mental-health conditions.

We provide general well-being information, community resources, settlement support and referrals to qualified mental-health and healthcare professionals or organizations when appropriate.

No. Up-Lifted is not an emergency or crisis service. If you are experiencing an immediate emergency or believe you or someone else is in immediate danger, contact the appropriate emergency or crisis service in your area.

The Information Hub provides centralized newcomer information, resources, government links, community resources and technology-enabled tools to help users navigate settlement in Canada.

No. AI-generated information can contain errors, omissions or outdated information. Users should verify important information through authoritative sources, particularly for legal, immigration, healthcare, financial and government matters.

No. The Information Hub is not a substitute for a lawyer, authorized immigration representative, healthcare professional or other qualified professional.

Users should not enter passwords, banking credentials, government-account passwords or unnecessary sensitive personal information into an AI tool. Our Privacy Policy explains how information submitted through our platform is collected, used, stored and protected.

Up-Lifted takes privacy and information security seriously. We collect and use personal information only for identified purposes and apply appropriate safeguards. Our Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, how long it may be retained and how users can contact us about their privacy.

Up-Lifted does not sell customers' personal information. Any disclosure or processing of information by service providers is governed by applicable agreements, our Privacy Policy and applicable privacy requirements.

Yes. Users may contact Up-Lifted through the privacy contact identified in our Privacy Policy to ask about access, correction or other privacy-related requests.

The languages available depend on the service, staff availability and communication channel. We aim to provide multilingual information and referral support where available. Specific language availability should be confirmed before booking a service.

Appointments can be requested through the website, by email or through any booking system provided by Up-Lifted. Availability depends on the service and staff schedule.

Yes, selected services may be available online. Availability depends on the service.

Selected services may be available in person in the Toronto/GTA area. Please confirm availability when booking.

We may connect users with government programs, community organizations, educational institutions, employers, healthcare providers, legal professionals and other service providers where appropriate. A referral does not mean that Up-Lifted guarantees or endorses the outcome of another organization's service.

Some referrals connect users to free government or community services. Other professional or private services may charge their own fees. Any third-party fees are the responsibility of the user unless otherwise stated.

Volunteer opportunities may become available as our programs develop. Available positions, eligibility and application procedures will be posted when opportunities are open.

You can contact us through our Contact page or by email at hello@up-lifted.ca. We will do our best to direct you to the appropriate information, service or referral.